There is an issue with my order – it is damaged or missing items!Updated 5 months ago

While we take great care to ensure that your gourmet treatments are packed safely and securely on their journey to you, if there are any issues regarding the products received in your order, please get in touch with us within 48 hours of receipt through the form located here: https://www.camillerose.com/pages/contact-us with the following information so that we may assist you quickly and efficiently!

For damaged items and quality issues, please provide us with detailed photos or videos of the product(s), including the batch code (located on the bottom of the product), for quality assurance. Please do not discard products or packaging.

For missing/incorrect items, please provide us with detailed photos of how the order was received and the shipping box with the label and all products.

Photos and videos allow us to share your feedback directly with our Fulfillment or Product Teams and carriers to investigate further or prevent this from happening in the future.