Got questions? We've got answers. Keep reading to review a list of our most frequently asked questions. If you have detailed questions regarding a particular product, check out the FAQ on the product page.
Your order confirmation email contains a link, "View your order," which will take you to a personalized web page containing all the information about your order, including the progress and tracking information once it ships. If you are signed up for
Our gourmet, handcrafted treatments can take up to 5-7 days to process and ship. Once an order has been placed, we cannot cancel it in our system. ALL sales are final.
Once orders are received, we do not accept returns, exchanges, or issue refunds. All of our products are freshly handmade for you to order. Therefore, please be aware that all sales are final and cannot be exchanged or returned.
We're so sorry for any inconvenience. Unfortunately, we cannot update shipping addresses after an order is placed. Camille Rose will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorre
We're all about treating our Rosettes, so we love keeping you informed on new sales, giveaways, and in-store and online promotions. Stay connected for this and more special coupons by becoming an official Rosette by signing up for our newsletter and
Your order is entered into the system within 24 hours of placing it. Check your emails for shipment updates and tracking information.
Domestically, once it leaves our warehouse, it takes 2-3 days. For international orders, please refer to your carrier for your specific tracking numbers. Camille Rose does NOT cover any duties, taxes, or customs fees that may be incurred by internati
Let us fix this for you. Please submit your order issue through the Contact Us form located here: https://www.camillerose.com/pages/return-policy
Please complete the form here with your order number, email address, phone number, and address, as well as the items that are missing or have been damaged from your order.
While we take great care to ensure that your gourmet treatments are packed safely and securely on their journey to you, if there are any issues regarding the products received in your order, please get in touch with us within 48 hours of receipt thro
Hey Rosettes! Getting your hands on our gourmet blended goodies is easy. Purchase your favorite mixtures for your hair and body via camillerose.com and at major retailers, such as Target, Walmart, Ulta Beauty, Whole Foods, Amazon, Sally Beauty, Walgr
Yes, we offer samples with each order. Also, be sure to sign up for our newsletter and be the first to know when travel sizes are available.